Refunds and cancellation

If you cannot save your files

Contact [Support email to be supplied] before paying again. Tell us your checkout email or receipt reference, save method, and what went wrong. Do not include your nursery password or private media. We will help you retry; if we cannot get your selected memories saved, you can request a refund. Tell us if only part of the transfer succeeded so we can assess the appropriate remedy.

Cancellation

For launch, we offer cancellation and a full refund when requested within 14 days of purchase, including if you have started using the service. This does not limit any longer or additional rights you have under applicable consumer law. To cancel, email us with your purchase date and checkout email or receipt reference and say that you wish to cancel.

You may use this wording: “I wish to cancel my Little Moments purchase. Purchase date: ____. Checkout email or receipt reference: ____.”

What happens after a refund

Approved refunds are returned through Stripe to the original payment method. Your bank’s processing time can vary. Stripe handles refunds in the currency you paid. A refund removes that purchase’s entitlement to future transfers; files already saved remain yours. A payment dispute may suspend future transfers while it is resolved.

No policy here removes statutory remedies for a service that is faulty or not as described.